Customer satisfaction, Bankruptcy/delinquency And Business Cards

Customer satisfaction

J.D. Power and Associates 2010 Credit Card Satisfaction Study Rankings 

1. American Express
2. Discover
3. US Bank
4. Wells Fargo
5. Chase
6. Barclaycard
7. Bank of America
8. Capital One
9. Citi
10. HSBC

(Source: J.D. Power and Associates)

 

Bankruptcy/delinquency

• U.S. credit card 60-day delinquency rate: 4.27 percent. (Source: Fitch Ratings, April 2010)Business credit cards
• Credit cards are now the most common source of financing for America’s small-business owners. (Source: National Small Business Association survey, 2008)
• 44 percent of small-business owners identified credit cards as a source of financing that their company had used in the previous 12 months —- more than any other source of financing, including business earnings. In 1993, only 16 percent of small-businesses owners identified credit cards as a source of funding they had used in the preceding 12 months. (Source: National Small Business Association survey, 2008)